Enterprise Account Manager (Expansion AE)

Who you are

As an Enterprise Account Manager, you will develop long-term, mutually beneficial relationships within our most high-value and strategic customer segment account base, working to broaden Fleetio’s penetration across large fleet-holding enterprises and deepen those enterprises’ use of Fleetio’s full suite of products and capabilities. Strategic, hands-on account management is critical to maximizing Fleetio’s expansion revenue by supporting customers’ growth after they adopt our platform.

Your impact

You will liaise between the senior-level customer stakeholders and cross-functionally within Fleetio to shape each customer’s post-sale growth journey, deepen and broaden product penetration, and solidify long-term, mutually beneficial partnerships.

• Uncover opportunities for expansion within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers
• Drive ARR expansion by aligning our products and features with customer goals and objectives and partnering with senior-level stakeholders to achieve business objectives
• Achieve NRR objectives by managing complex renewal contracts and processes, as well as upselling and cross-selling new and additional productsPartner closely with Fleetio’s Customer Success team to maximize product adoption and optimization, value, and satisfaction
• Communicate and present product demonstrations virtually (via teleconference) or in person
• Serve as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challenges

Your experience

• 5+ years of sales and Enterprise Account Management experience with a track record of consistently and decisively exceeding quotas
• Experience owning customer relationships throughout the customer lifecycle (from onboarding to utilization and expansion)
• Extensive track record of undercovering customers business objectives to unlock previously unknown expansion opportunities, building multi-threaded and senior-level customer relationships, and articulating data-backed assessments of return-on-investment (ROI) to large-scale enterprises
• Experienced and comfortable addressing C-Suite executives, operations managers, and sales executives
• Relish opportunities to travel to view customer operations in-person to understand their use of technology and what opportunities exist for improvement or expansion
• Keen sense of timing, killer presentation skills, and the confidence to push back when necessary
• Ability to remain focused and disciplined with your time
• Results-driven, highly organized, and the ability to thrive under pressure
• Resourceful and determined, yet not afraid to ask for help
• Excited by technology and its ability to make you more productive
• Working in high paced, rapidly changing organization
• Ability to travel as needed– up to 30% of time anticipated, usually for short stin