Director of Product Management - US Remote

Role Overview

PerfectServe is seeking a Director of Product Management – AI to own the product vision, strategy, and lifecycle of our AI-native answering service platform. This is a modern product leadership role: you will define what gets built and why, ground every decision in deep customer and clinical understanding, and move fast using the tools of contemporary product development — including AI-assisted prototyping, rapid experimentation, and data-driven iteration.

You are technically fluent enough to engage meaningfully with engineering architecture, evaluate AI capabilities critically, and prototype ideas yourself — but your primary orientation is toward the customer, the clinical workflow, and the business outcome. Reporting to the CTO, you will be the connective tissue between healthcare operations teams, engineering, and executive leadership, translating complex clinical and interoperability needs into a clear, prioritized, and continuously evolving product roadmap.

Core Responsibilities

AI Product Vision & Roadmap Ownership

• Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio.
• Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan.
• Partner with the CTO and Director of Software Engineering to align roadmap sequencing with technical capacity, architecture constraints, and infrastructure investments.
• Make and communicate clear product tradeoff decisions: what is in scope, what is deferred, and why.