Director of Client Relations

Role & Responsibilities

• Provides leadership, oversight, and direction for the program, comprising of 60+ employees and multiple subcontractor organizations
• Lead the growth of the portfolio of up to $100 million projects
• Leads and supports development and execution of corporate and portfolio growth strategy and provides thought leadership in achieving the mission and vision of the organization
• Will serve as the Health Policy SME for the program and stakeholders for value-based payment models, Fraud, waste and abuse analytics, quality measures reporting and other clinical or patient safety initiatives
• Oversees and manages staffing, recruitment/talent acquisition, finances, ROI, profitability, and operations for the program
• Will assist in business development and capture efforts to help grow the current portfolio of the program
• Leads/supports/assists with proposals- technical and business and staffing/pricing models
• Manages and oversees stakeholder communication (internal and external) and collaborates with Recipients/Participants, CMS; provides recommendations, training, and expert assistance to stakeholders as needed
• Provides expert guidance and policy direction to the team and client on key policy decisions and approaches. Works actively with the analytics team in designing the analytics approach for the models and compliance and monitoring/auditing strategy for the model participants
• As the program director, oversees coordination of personnel and resources required to successfully complete projects. Prepares budget, directs staffing, recruitments and client/stakeholder communication
• Directs staffing of project and is responsible for notification of staff substitutions
• Will achieve operational objectives by contributing information and recommendations to strategic plans and reviews, leads and/or participates in strategic planning activities, and analyzes new and complex project-related problems
• Will create innovative solutions that involve the schedule, technology, methodology