Director Business Systems

About the Role

Title: Director, Business Systems
Department: Business Systems
Reports To: VP of IT
Location: Pacific Time Zone

Position Overview

Platform Science is seeking a seasoned Director Business Systems to lead our global NetSuite and Salesforce ecosystems. This is a hands-on leadership role at the intersection of systems architecture, process optimization, and cross-functional collaboration.

You will own the full lifecycle of our core platforms—from strategy to administration—while leading a global team of administrators and analysts. As the SME across NetSuite and Salesforce, you will drive the Lead-to-Cash process including CPQ, CLM, AR/AP automation, PLM, and billing.

This role combines deep technical execution with executive influence.

Key Responsibilities

Platform Leadership & Architecture

• Serve as primary SME and strategic owner for NetSuite (ERP) and Salesforce (CRM)
• Architect scalable solutions across the Lead-to-Cash lifecycle
• Define platform standards, governance, and integration design patterns
• Translate business needs into technical roadmaps
• Balance short-term delivery with long-term scalability

Team Management & Development

• Lead a global team across NA, LATAM, and EU
• Set performance expectations and coaching plans
• Build a high-accountability, collaborative culture
• Partner with HR and IT leadership on hiring and team scaling