Deal Desk Analyst

Team Mission

Deal Desk exists to increase the velocity of the Commercial organization at AcuityMD and drive excellence across the team through strategy, operations, and analysis. We aim to build and improve processes that enable the Commercial and Revenue teams to scale as efficiently as possible, while providing an outstanding customer experience. We are a highly collaborative group that partners cross-functionally with teams across AcuityMD to drive impact.

Responsibilities

• Support the creation, review, and processing of quotes and order forms within CRM and CPQ systems
• Review inbound deal requests from Account Executives for completeness, accuracy, and compliance with internal policies
• Manage discount approvals within established thresholds and escalate non-standard requests when needed
• Structure deal terms including contract length, payment schedules, ramp structures, pilots, and add-on agreements
• Coordinate with Legal to support contract redlines and ensure timely execution of non-standard agreements
• Maintain Deal Desk approval queues and help ensure SLA adherence, particularly during month-end and quarter-end close periods
• Ensure strong CRM hygiene and accurate deal data to support forecasting, reporting, and downstream business processes
• Partner cross-functionally with Sales, Finance, Legal, and Customer Success to drive efficient deal execution
• Understand how commercial deal structures impact ARR, TCV, renewals, revenue recognition, and cash flow
• Identify process gaps, operational bottlenecks, and areas for improvement, and proactively escalate risks or blockers

Your Profile

• 3+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Finance, or a related function at a high-growth startup or growth-stage company
• Hands-on experience working in CRM and CPQ systems
• Experience structuring non-standard deals including multi-year agreements, ramp deals, pilots, and add-on pricing
• Strong attention to detail when reviewing contracts, order forms, and special commercial terms
• Experience supporting quarter-end close cycles in a fast-paced sales environment
• Understanding of revenue recognition concepts and how deal structure impacts cash flow and reporting
• Strong communication and collaboration skills across cross-functional stakeholders
• Ability to proactively identify blockers, operational risks, and process inefficiencies
• Comfortable managing multiple priorities in a dynamic, rapidly evolving environment
• Eligible work authorization in the United States or Canada

Nice to Haves

• Familiarity with usage-based or consumption-based pricing mod