Data Analyst Specialist | CX Insights

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.

THE OPPORTUNITY

We are hiring a Data Analyst Specialist in our CX Insights team in Brazil! This is a Remote – Brazil position.

As a Data Specialist focused on Customer Experience Strategy, your main goal is to optimize the performance of different CX areas. You'll be responsible for identifying global opportunities and proposing action plans to maximize the results of the CX operations and initiatives, besides keeping a close relationship with other areas to guide Wellhub service and product improvements.

YOUR IMPACT

• Collaborate with cross-functional teams to understand business objectives and goals related to current OKRs, with a focus on resolution time, operational efficiency, and customer perception.
• Partner with team leaders globally by providing analytical insights through accessible business-oriented data sets and visual data dashboards.
• Strategic analysis aiming at performance optimization (efficiency and quality of the CX operation).
• Think outside the box to consolidate, structure, and analyze data (qualitative and quantitative) related to customer service to identify opportunities and valuable insights to business that help achieve company OKRs.
• Communicate with business stakeholders and propose and implement action plans to achieve the area’s targets.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Data Insights: Experience analyzing large datasets and synthesizing insights into actionable business recommendations.
• Stakeholder Management: Skilled in managing requests, pushing for prioritization, and driving high-impact results.
• Advanced SQL: Proficiency in translating complex business questions into efficient, actionable code.
• Modern Data Stack Mindset: familiar with version control best practices (Git) applied to data projects, including experience with maintaining a "single source of truth" for analytical code
• Data Visualization: Expertise in building advanced dashboards using tools like Looker ML, Metabase, or PowerBI.
• Statistical Expertise: Strong knowledge of data science techniques, including regression, segmentation, and forecasting.
• Effective Communication: Excellent English skills with the ability to bridge the gap between technical and non-technical teams.
• Strategic Mindset: A proactive, curious approach to identifying opportunities and driving change.