Customer Support Specialist (Russian Speaker)
About the role
Role Overview
We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for BitMEX and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow. There is a high level of independence involved in the role, but we are interdependent on each other in the sense that many hands make light work and we are all responsible for upholding the high standard that has been set and raising it even higher into the future.
The role of the Customer Support Specialist is to assist our users during the European time zone via a number of channels - including but not limited to our CRM (Zendesk), the BitMEX Trollbox, Discord, Reddit and Telegram. You will be required to continuously identify and evaluate customer needs in order to achieve the highest quality of customer satisfaction. You will be expected to monitor the community for any emerging issues and bring forward any feedback or proposals you come across.
This position is ideal for somebody who would enjoy being the face of the company, helping people and establishing/maintaining strong relationships with our customers.
* This position may require occasional weekend work.
Key Responsibilities
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines