Customer Support Specialist - 2/2 schedule - Freelance Contract

About the job

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day! We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours.

Your Experience

Must have:

• Excellent command of English is a must
• Strong communication and problem-solving skills
• Patience and an ability to handle stress
• Love of modern technologies

Nice to have:

• Knowledge of one more foreign language will be a plus

You'll be responsible for:

• Responding to user requests about the app usage in a timely and accurate way via email
• Escalating issues to the engineering team
• Identifying and analyzing user needs to provide insights to the product team
• Contributing to the projects that would help to improve our current Support processes

Your targets will be:

• Achieving and maintaining high answering speed and support quality results

Compensation

This position is offered strictly on a freelance contractor basis. The compensation for this role is set at an hourly rate of up to €11.10 gross EUR.