Customer Support Associate

In this role, you will:

• Deliver happy experiences to every client you interact with
• Become an expert in PandaDoc and be able to resolve issues our customers have
• Quickly respond to customer inquiries
• Use incident management technologies to register, validate, track, and solve application incidents
• Work closely with our teams globally to deliver world class customer service

About you:

• Knowledge of English
• Strong written and verbal communication skills
• Experience in Customer Support
• Quick learner
• Analytic mind
• Stress tolerance

It would be awesome if you had:

• Interest in SaaS and web applications
• Basic knowledge of software development process and system design
• Experience in monitoring technical and product metrics
• Great sense of humor

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• An annual personal budget for educational classes, conferences, etc. — anything to further your professional knowledge
• A competitive salary
• And much more!