Customer Success Manager

About Varicent

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Role Overview

We are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), Enterprise. As a CSM, you will report into one of our Directors of Customer Success and will assist customers in the realization of business value by leveraging Varicent’s tools. We’re looking for someone who has a deep understanding of customer engagement for SaaS solutions.

The CSM, Enterprise role will collaboratively drive success planning, adoption, change management, renewal, and expansion activities (both existing and growth products) with key Business Decision Makers and through Technical Decision Makers while helping to reduce implementation risk, drive usage of existing products, identify opportunities in her/his accounts for expansion, and document/track value realized throughout the lifecycle.

What You'll Do

• Serve as the main point of contact and liaison between customers and Varicent
• Represent the voice of the customer (customer advocacy) to provide input into core Product, Marketing, and Sales processes
• Lead renewals and proactively identify expansion opportunities in each account to drive value both for the customer and for Varicent
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them
• Manage “success planning” at the program level by identifying, aligning on, and progressing key business priorities at each account, driving value realization across your portfolio