Customer Success Manager, Digital Tools
About the role
Position Summary
The Customer Success Manager, Digital Tools position will play a critical role in driving successful client adoption of Judi Care, our healthcare navigation platform. This role sits within the Enterprise Solutions team and works cross-functionally with the Judi Care Product team, implementation partners, and client stakeholders to deliver high-impact product demonstrations, client trainings, documentation, and ongoing subject matter expertise.
This is a highly client-facing, hands-on role designed for someone who enjoys being close to the product, the client, and the launch process. The ideal candidate is comfortable leading live demos and trainings, translating complex product functionality into clear, actionable guidance, and supporting scalable and high-touch client implementations and go-lives.
Position Responsibilities:
- Drive successful client adoption of Judi Care platform
- Deliver high-impact product demonstrations and client trainings
- Create and maintain documentation for clients
- Serve as subject matter expert for the digital tools
- Collaborate cross-functionally with product and implementation teams
- Support client go-lives and ongoing engagement