Customer Success Associate

About the Role:

Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you will support a diverse customer base by ensuring a seamless onboarding experience and responding to customer inquiries. You’ll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships.

The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They’re curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs.

This is a full-time, temporary position expected to last 12 months.

Impact You’ll Own:

• Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
• Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
• Support the Sales and CS teams with operational tasks to keep account management running smoothly
• Set up and manage partner access for strategic collaborations
• Act as a point of contact for partner onboarding questions and technical setup
• Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
• Set up and manage partner access for strategic collaborations

What You Bring:

• Bachelor’s degree in a relevant field
• Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
• Comfort with data and reporting tools
• Clear communication and a proactive approach to solving problems
• A keen eye for identifying account expansion opportunities
• Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
• Professional working proficiency in English, the language of the company

What Makes You Stand Out:

• Experience working with Salesforce, Excel, or customer success platforms
• Experience with Remote Sensing and Satellite Imagery
• Ability to understand diverse customer use cases and adapt