Customer Success Advocate

Why you want this job

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!

• Start Date: Monday, June 29, 2026
• Location: Train and work remotely from approved states (Utah, Texas and North Carolina)
• Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory)
• Full-Time: 40 hours/week
• Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred)
• Pay: $15/hour + bonus potential up to $6/hour

What you'll do

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
• Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
• Live our values: Bring your Big Hearted, Unconventional, Tenacious, and