Customer Account Executive

About Muck Rack

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.

We value resilience, transparency, ownership, and customer devotion.

Role Overview

We’re looking for a driven and results-oriented Customer Account Executive to join our team and focus on expanding revenue within our existing customer base.

Your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts.

What you’ll do:

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers
• Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured:

• Expansion bookings and revenue attainment
• Pipeline creation and health across assigned accounts
• Conversion rates across expansion opportunities
• Forecast accuracy
• Contribution to overall customer lifetime value

What we’re looking for:

• 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies
• Proven experience owning a revenue target and closing deals
• Experience managing pipeline and forecasting revenue
• Strong prospecting and outbound sales skills
• Experience selling into existing customer accounts preferred
• Background in SaaS, MarTech, or related industries
• Strong communication and relationship-building skills
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack’s core values
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step.