Coordinator, Clinical Operations

Key Responsibilities

• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below.
• Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems.
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff
• Hardware shipment scheduling and documentation management.
• Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
• Interact with CRAs for site monitoring activities.
• Provide customer service and translations from English to Japanese and vice versa when needed.

Requirements

• Bachelor's degree or 1+ years of related experience.
• Previous project management or administrative support experience preferable
• Located in Western Australia or able to work Western Australia hours
• Fluency in English and Japanese
• Microsoft Office proficiency.