Community Manager

The Role

We are looking for a Community Manager to join our team for a true zero to one opportunity. Tines' community initiative is brand new, and we are looking for a founding member to help architect our ecosystem from the ground up.

Reporting to the Director of Community & Developer Advocacy, you will be the operational engine of our community efforts. This is not a solo mission; you will be part of a highly collaborative team effort where strategy and execution are shared. While the Director focuses on the high level roadmap and growth, you will own the day to day architecture; building the programs, workflows, and content that turn our vision into a vibrant, functional reality.

This is an exciting chance to shape the culture and impact of a community at its earliest stage while having the support and mentorship of a leadership team deeply invested in your success.

The Team

You will join a lean, fast moving team that currently includes our Director of Community & Developer Advocacy and our Developer Advocacy lead. We operate with a "all hands on deck" mentality, but this role is specifically designed to bring structure and operational excellence to our community hub. You will act as a bridge between our members and the wider organization, ensuring that from day one, our community is a primary driver of product feedback and customer success.

What you’ll do

• Launch and operate the community home: Set up and evolve the practical community experience: categories, tags, onboarding, moderation workflows, escalation paths, accepted answer processes, reporting rhythms, and member journeys.
• Automation-First Operations: Leverage and deploy Tines' own automation tools to manage community workflows more effectively and efficiently.
• Content Ownership: Own the community content and programming initiative, developing and executing an editorial calendar that features high value automation use cases, blog posts, and video tutorials.
• Strategic Ownership: Own specific elements of the community strategy, roadmap, and planning exercises, providing subject matter expertise to the broader team.
• Community Onboarding: Lead the community onboarding initiative; you will develop, deploy, and measure the effectiveness of experiments and sub initiatives to welcome new members.
• Engagement & Synthesis: Foster positive interactions within the community while synthesizing unique customer interactions into actionable follow up actions and leading the response.
• Product Advocacy: Lead Community Voice of the Customer (VoC) efforts, working closely with CX and GTM to identify ove