Community Manager

Community Manager

System is hiring a Community Manager to help us build and nurture a global network of systems thinkers. In close collaboration with Product, they will champion our applications within research and policy communities, foster meaningful engagement, and create the conditions for learning, collaboration, and collective impact. This person would report to VP Public Benefit.

As a Community Manager, you will:

• Act as the primary liaison between the user community and the product team
• Develop and execute strategies to increase awareness, adoption, and active participation within target communities.
• Provide ongoing support to users, addressing questions, resolving issues, and ensuring a positive experience with the platform.
• Collaborate with Product, Marketing, and other internal teams to align community initiatives with product development and company goals.
• Track and analyze community engagement metrics to inform outreach strategies and product improvements.
• Act as a voice of the community internally, advocating for user needs and identifying opportunities for innovation.
• Plan and execute community events—both virtual and in-person—to foster engagement, strengthen relationships, and grow brand loyalty among members.

The ideal candidate has:

• 3+ years of work experience at least of 2 of which were spent working closely with data scientists, researchers or expert communities
• Proven expertise building thriving communities, and in project management and developing strategic partnerships
• Demonstrated excellent organizational, planning and communication skills
• Demonstrated team orientation with strong ability to drive projects autonomously as needed
• The drive to work in a dynamic, start up environment
• A thoughtful, values- and data-driven approach

The salary range for this position is $140,000 to $170,000.