Community Development Analyst

Job Summary

The ideal candidate is equal parts analyst and relationship thinker. They're comfortable in Salesforce and spreadsheets, but what drives them is understanding how people and organizations connect. In this role, they'll help build and maintain the intelligence layer behind SmithRx's community efforts by mapping enterprise relationships, surfacing gaps and opportunities, and keeping the network data clean, current, and ready to activate. This person will work closely with leadership, enabling more proactive and strategic outreach across the community.

What you will do

• CRM & Data Optimization (40%)
  • Translate qualitative customer and prospect insights into actionable quantitative data within our CRM to further the depth and quality of our community relationships.
  • Architect a scalable framework for relationship tagging that balances depth of insight with ease of use across teams
  • Proactively identify and resolve Salesforce data gaps, partnering with the sales team to drive sustainable data quality improvements
  • Own the build and ongoing maintenance of key databases, ensuring data is consistently entered, organized, and ready to activate
  • Manage the intersection of data across platforms (e.g., ensuring relationship and network data in Polinode aligns with and is enriched by what lives in Salesforce and other tools)
• Process Optimization (25%)
  • Evaluate existing workflows and lead initiatives to automate or streamline inefficiencies
  • Establish and maintain SOPs and documentation that help the team scale, including things like tear sheets pre-event, post-event upload protocols, and other repeatable processes that keep the team moving efficiently
• Community and Relationship Management (20%)
  • Support leadership in cultivating a network where relationships are actively nurtured, not just tracked
  • Map and maintain relationship data across people, companies, and consultants to surface connection opportunities and referral pathways
  • Conduct Relationship Gap Analysis to surface unknown and dormant relationships in the network and trigger re-engagement workflows