Clinical Operations Specialist (LPN), NC/SC

What you'll be doing:

• Optimize and develop clinical workflows to support both clinician and patient experience
• You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues.
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
• Prepare prior authorizations requests
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

What we're looking for:

• Licensed Practical Nurse (LPN) licensed in NC/SC (compact license required)
• You have at least 5 years of experience in healthcare operations
• Must be comfortable with and willing to work a flexible schedule
• You have experience in telemedicine
• Experience with Epic EMR is a plus
• You are extremely well organized, detail oriented, and adaptable
• You naturally prioritize your work and feel comfortable maintaining varying deadlines
• Comfortable working independently as well in a team environment
• You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management

Benefits & Perks:

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options