Client Operations Associate

Overview

As a Contract and Administration Associate, you are responsible for day-day administration in support of the onboarding process at Rithum.

Responsibilities

• Assist with setting up supplier contracts & supplier pricing terms.
• Handle incoming calls from customers, initiate and answer calls explaining our services.
• Provide updates to internal database systems.
• Initiate communications with internal teams and customer base.
• Follow-up with customers to ensure contract maintenance.

Qualifications

Minimum Qualifications

• Relevant experience in customer support and data entry.
• Excellent written and verbal communication skills
• Strong customer management skills with attention to detail and customer needs.
• Excellent problem-solving, time management and organizational skills.
• Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames.
• Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers.
• In-depth knowledge of PC and web applications with experience in MS Office applications.

Preferred Qualifications

• Associate or Bachelor’s degree.
• Familiarity and comfort using AI tools in day to day work.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.