Client Implementation Manager

About the Role:

Reporting initially to the Vice President, Client Success, the Client Implementation Manager will be a pivotal role responsible for the successful, on-time delivery of Form Health solutions for our clients and partners. This position works closely with various internal stakeholders, as well as external client vendors to ensure a successful implementation. This role involves project management, knowledge of healthcare program integrations, and requires strong communication, problem-solving and leadership skills.

What You Will Do:

• Serve as the primary point of contact through the implementation process, managing the onboarding and implementation of assigned client projects
• Understand client needs, manage expectations, and provide regular updates through the implementation
• Develop detailed project plans, including scope, resources, timelines and deliverables for each implementation
• Collaborate across various internal and external stakeholders to ensure seamless coordination and communication to deliver a successful implementation that meets client expectations
• Identify, assess and mitigate potential risks that may arise
• Monitor systems after launch, gather feedback and identify areas for improvement
• Gather client and vendor feedback to identify opportunities to improve/streamline implementation processes
• Stay up-to-date on project management best practices

About You:

• At least 2-3 years experience in a client-facing role within the healthcare industry
• Strong project management skills are essential for planning, executing and monitoring implementations
• Superior organization and time management skills
• Experience managing implementations in the healthcare space, understanding integration points with health plans, pharmacy benefit managers, etc
• The ability to identify and resolve issues that arise during implementation
• Strong foundational knowledge of employer program implementations across multiple vendors that include health plans, pharmacy benefit managers, etc
• Education: BA/BS or equivalent experience in healthcare-related field preferred
• Ability to build credibility and trust by understanding and addressing customer requirements
• Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for different audiences
• PMP certificate preferred