Client Analyst II
About the role
ABOUT US
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as a Client Services Client Analyst II.
WHAT YOU’LL DO
The Client Services Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide ongoing service delivery to support client requirements and business needs
- Serve as first-level system support for assigned clients
- Maintain and update client benefits websites
- Perform ongoing audits and file reviews to ensure data integrity and accuracy
- Manage daily, weekly, and annual inbound and outbound file processing
- Research, analyze, and resolve participant cases and inquiries
- Execute client-specific reporting and support ACA processing activities
- Perform system testing to support bswift platform releases and annual enrollment activities
- Review release documentation to understand system changes and client impacts
- Execute operational p