Claims Associate

Responsibilities

• Investigate, submit, and manage claims for lost, damaged, defective, or otherwise eligible products in accordance with SupplyHouse, carrier, and vendor policies
• Monitor open claims and ensure timely follow-up, resolution, and submission of all required documentation within applicable deadlines
• Update corresponding claim documents and tracking tools to reflect current status, actions taken, and next steps
• Communicate with external partners and internal teams to obtain required information, resolve claim issues, and support timely processing
• Follow up on reimbursements and recoveries to ensure funds are received, tracked, and allocated correctly
• Prepare and maintain reporting on claim activity, outcomes, and trends to support visibility and decision-making
• Adapt to evolving partner policies, procedures, and claim requirements while supporting continuous process improvement
• Identify and implement opportunities for greater efficiency, improved workflows, and faster claim recovery
• Partner proactively with cross-functional teams and external partners, including Category Management, Fulfillment Centers, Customer Service, carriers, and vendors to support effective claims resolution
• Respond to co-worker and external partner inquiries in a professional, timely, and solution oriented manner

Requirements

• To be added