Business Intelligence Analyst

Business Intelligence Analyst, Customer Success

As a Business Intelligence Analyst, Customer Success you will drive analytics, process optimization, and insight generation across the Customer Success organization. This role defines and governs customer metrics, documents and improves workflows, and develops advanced dashboards and predictive models to drive retention, adoption, and expansion. Operating with high autonomy, this position partners with senior leadership to connect operational process design with data-driven decision-making. This role ensures data accuracy, measures process effectiveness, and supports the development of scalable, measurable, and efficient Customer Success operations.

You Will:

• Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health.
• Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance.