Business Analyst - Intake SME

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience—supporting the systems, workflows, and insights that enable seamless care delivery.

In this role, you’ll contribute to work that:

• Helps patients feel seen, supported, and informed through efficient, well-designed intake and operational workflows
• Supports clinicians and partners through clarity, reliability, and trust in the systems they rely on
• Moves work forward in a growing, clinician‑led organization focused on better outcomes

Everything we do connects back to real people navigating complex healthcare journeys—and this role helps make that journey brighter.

What You’ll Do

Responsibilities include:

• Translate complex specialty infusion workflows into clear, actionable requirements that power our enterprise platform
• Elicit and document current‑state and future‑state processes, ensuring alignment between business needs and technology solutions
• Collaborate closely with Product Management, Project Management, technology partners, and operational stakeholders to bring product vision to life
• Represent the voice of the customer by understanding goals, challenges, and behaviors driving operational performance
• Support testing, validation, and refinement of solutions to ensure high quality and usability
• Partner in UAT planning, define test scenarios, and support training and enablement efforts
• Bring thoughtfulness, reliability, and follow‑through to your work
• Identify and implement better ways to serve patients, providers, and teammates

What We’re Looking For

You may be a great fit if you bring:

• Experience in specialty infusion, medical infusion, specialty pharmacy, or related healthcare operations (2+ years)
• Strong ability to document and analyze complex workflows and translate them into structured requirements
• A deep understanding of how operational processes connect to patient and provider experiences
• Clear communication and effective collaboration skills across cross‑functional teams
• Proven ability to work independently from high‑level direction and engage stakeholders in meaningful discovery
• Strong ownership and accountability for your work and outcomes
• Comfort learning, adapting, and growing in a dynamic, fast‑moving environment
• A desire to be part of a team that values empathy and high standards

Bonus if you have:

• Direct experience with specialty infusion intake workflows
• Familiarity with CareTend or similar healthcare platforms