Behavioral Health Care Coordinator / Scheduler (Remote)

Position Summary

The Behavioral Health Care Coordinator/Scheduler plays a critical role in supporting the Collaborative Care Model (CoCM) by coordinating patient appointments, managing provider and Behavioral Health Care Manager (BHCM) schedules, conducting patient outreach, and ensuring timely follow-up care. This position serves as a central point of communication between patients, BHCMs, primary care providers, psychiatric consultants, caregivers, and community resources.

The ideal candidate is highly organized, detail-oriented, customer-service focused, and passionate about improving access to behavioral health services.

Key Responsibilities

Patient Scheduling & Coordination

• Schedule initial and follow-up appointments for Behavioral Health Care Managers (BHCMs).
• Coordinate appointments between patients, BHCMs, primary care providers, and psychiatric consultants.
• Manage BHCM calendars and optimize scheduling efficiency.
• Reschedule missed appointments and conduct outreach for no-show patients.
• Maintain accurate appointment records within the electronic health record (EHR).

Patient Outreach & Engagement

• Conduct outreach calls to introduce patients to the Collaborative Care program.
• Contact patients regarding upcoming appointments and follow-up needs.
• Assist with patient re-engagement efforts for individuals who have become difficult to reach.
• Document all patient interactions and outreach attempts according to program standards.
• Support patient retention efforts by identifying and addressing barriers to engagement.

Administrative Support

• Monitor daily scheduling needs and maintain appointment availability.
• Track referrals and ensure timely patient assignments to BHCMs.
• Assist with patient enrollment workflows and program tracking.
• Generate reports related to scheduling, outreach, enrollment, and engagement metrics.
• Maintain accurate patient demographic and contact information.

Team Collaboration

• Work closely with BHCMs, providers, psychiatric consultants, and leadership to coordinate patient care.
• Communicate scheduling updates, patient concerns, and barriers to appropriate team members.
• Participate in team meetings and workflow improvement initiatives.
• Support organizational goals related to patient engagement, access to care, and quality outcomes.

Quality & Compliance

• Ensure all scheduling and outreach activities comply with HIPAA and organizational policies.
• Maintain confidentiality of patient information.
• Support documentation accuracy and workflow compliance.
• Assist with quality improvement projects and operational initiatives as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1 year of scheduling, care coordination