Associate Social Media Engagement Manager
About the role
About this Role:
As part of our transition to bringing social in-house, we’re hiring our first Associate Social Media Engagement Manager to help shape how Nex shows up for parents every day, and during our biggest moments.
The Associate Social Media Engagement Manager owns the day-to-day execution of community management across Nex’s social channels while collaborating closely on strategy. You’ll be the frontline voice of the brand, engaging parents, surfacing insights, and ensuring our social community feels responsive, welcoming, and on-brand.
As Nex scales, this role will also support game launches, IP partnerships, and brand collaborations, helping balance product education, partner messaging, and brand voice across a dynamic content calendar. You’ll play a key role in ensuring our community experience remains clear, cohesive, and authentic — even as messaging becomes more complex.
This is a hands-on role for someone who understands modern parenting, thrives in fast-paced environments, and brings strong judgment, empathy, and brand voice instincts to everything they do.
Core responsibilities
Social Engagement Across All Channels: Execute daily community management across Instagram, TikTok, Facebook, Threads, LinkedIn, YouTube, X, Reddit, and emerging platforms by monitoring conversations, responding to comments and DMs in a relatable, social-first and brand aligned voice, escalating customer service issues to CX, amplifying brand love moments, strategically participating in relevant audience conversations, and supporting inbound message spikes during launches, holidays, shipping delays.