Associate Manager, Marketplace & Channel Operations

About the Role

We’re looking for a hands-on marketplace and channels operator to support execution and performance tracking across our Owned Brands portfolio on Amazon, QVC, iHerb, and emerging retail channels, including TikTok Shop as it scales. Amazon will be a key focus, so this person needs hands-on Amazon experience and comfort working with Seller Central, Vendor Central, and Amazon reporting tools. You’ll report to and partner closely with the Senior Manager of Marketplace & Retail Channels, our Amazon agency, QVC broker, and internal teams to understand what’s driving performance, flag issues, and keep execution moving.

This role is a great fit for someone who is building depth in marketplace operations—comfortable owning defined workflows, applying sound judgment within established processes, and growing their ability to connect data to action.

What You’ll Own

Performance Reporting & Insights

• Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed)
• Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities
• Translate data into clear, actionable takeaways for the Director and broader team

Channel Operations & Launch Execution

• Own item setup and catalog updates across marketplace and retail channels
• Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data
• Maintain trackers for: Launches, Promotions, Content updates, Compliance issues, PO status and follow-ups
• Ensure execution is accurate, timely, and aligned with established processes

Agency & Broker Collaboration

• Track agency and broker deliverables and follow up to ensure completion
• Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice)
• Partner with the Amazon agency to monitor and resolve account health issues, including: Suppressed listings, Stranded inventory, Buy Box issues, Policy flags and open cases

Continuous Improvement

• Identify opportunities to improve or streamline reporting and operational workflows
• Begin to apply AI and automation tools to reduce manual work and improve efficiency

How You’ll Show Up

At Grove, this role is about building strong operational ownership and analytical thinking—someone who can manage defined workstreams, solve moderately complex problems, and contribute to improving how we operate.

What We’re Looking For

Required

• 2–4 years in marketplace, ecommerce, retail operations, catalog operations, or account support
• Hands-on Amazon experience (Seller Central, Vendor Central, reporting tools)
• Strong analytical and reporting skills (Excel / Google Sheets)
• Ability to interpret data and translate it into clear next steps
• Strong project management and follow-through
• Experience working with: Marketplace platforms, Retailer portals, Agency partners
• Clear written and verbal communication skills
• High level of organization and attention to detail