Account Manager - Utah/Colorado
About the role
Position Summary
If you ask around at Pareto Health who keeps everything running, you will hear the same answer almost every time: the Account Management team. Our Account Managers are trusted partners for our expanding client case, serving as the main point of contact and ensuring seamless collaboration. The help connect vetted consultants to innovative benefits financing and cost management solutions. Together, we serve mid-sized employers looking for a better way.
We are seeking a results-driven Account Manager who combines relationship management, technical expertise with consultative skills. This role is responsible for managing a portfolio of consultant & employer accounts, while driving results, nurturing key relationships, providing education, tracking all necessary documentation and deadlines, and collaborating cross-functionally to ensure Pareto Health's 96% member retention rate holds steady for another 10 years. The ideal candidate is both a trusted advisor and a proactive solutions-focused professional.
Top candidates will be sharp, personable, analytical, and highly detail-oriented. We especially value individuals who are quick—to grasp new concepts, share a laugh, and contribute meaningfully within a fast-moving organization with ambitious goals.
In return, Pareto offers an energetic workplace filled with people who are deeply committed to the mission—without taking themselves too seriously.
Key Responsibilities
Strategic Account Ownership & Retention
- Own a portfolio of consultant and employer accounts, serving as the primary strategic partner responsible for retention, satisfaction, and long term value creation.
- Support proactive account planning, risk identification, and renewal strategy to protect recurring revenue and grow cost savings solution adoption.
- Anticipate client needs using performance, utilization, and renewal data to prevent churn and drive durable partnerships.
Executive Level Relationship Management
- Build and maintain trusted advisor relationships with consultants, agency service teams and senior level employer stakeholders.
- Confidently lead executive level conversations, including business reviews, strategy sessions, and complex issue resolution.
- Represent the voice of the customer internally, advocating for client needs and influencing internal priorities.
- Build trust through technical expertise and a consultative approach.