Account Manager Team Lead -Future Opportunity

About Us

At eLEND, we’re modernizing mortgage — combining deep industry expertise with smart automation and scalable operations to deliver high-quality, compliant loan solutions. We operate with a strong emphasis on risk management, operational excellence, and cross-functional alignment. Our teams are built on accountability, precision, and a shared commitment to delivering market-ready, investor-compliant loans.

Why This Role Matters

As a Senior Account Manager, you serve as a critical relationship partner and operational resource for eLEND’s strategic clients. This role directly impacts client satisfaction, loan quality, operational efficiency, and long-term business growth. You will act as a trusted advisor to brokers, account executives, and internal teams by ensuring loan files move efficiently through the process while maintaining compliance with agency, investor, and company guidelines.

This position is considered one of eLEND’s most important client-facing roles, requiring a strong balance of mortgage expertise, communication, problem-solving, and relationship management. Your ability to support strategic clients, resolve complex conditions, and deliver a seamless experience contributes directly to both client retention and organizational success.

Key Responsibilities

• Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements.
• Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system.
• Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately.
• Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions.
• Review, verify, update, and manage approval conditions throughout the loan lifecycle.
• Evaluate conditions submitted by brokers and coordinate with underwriting teams for review and approval.
• Input and validate homeowner’s insurance, flood insurance, tax, title, and broker fee information accurately within the system.
• Verify receipt of required tax transcripts and supporting documentation when applicable.
• Distribute updated conditional approvals and communicate next steps to brokers and borrowers.
• Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines including Conventional, FHA, VA, USDA, Fannie Mae, and Freddie Mac requirements.
• Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates.
• Partner closely with Account Executives to support strategic client relationships and operational success.
• Exercise elevated authority by reviewing and clearing select conditions beyond standard Account Manager approval authority.
• Support process improvement initiatives designed to improve operational efficiency, communication, and client experience.
• Assist with additional operational or client support responsibilities as business needs evolve.

What You Bring

• Strong mortgage industry knowledge and experience with loan processing, underwriting, and compliance.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with loan origination systems and related software.
• Detail-oriented with a focus on accuracy and compliance.